Intelligent Automation Services 

Our practical experience in working with leading companies in financial transaction processing, retail, and eCommerce industries enables us to create tailored intelligent automation solutions. Being well-equipped with the latest AI expertise, we employed it for the Aggregated Merchant Portal (AMP) development project for BlackHawk Network, a platform serving more than 8000 merchants in the US. We determined that AI can help with a simple registration flow to collect the necessary information for creating an account and doing OFAC, EIN/SSN, and other legal entity ID checks, pass the auto-approve mechanism, as well as create and process data on Salesforce.

Our intelligent automation expertise provides insurance companies with solid knowledge and experience-supported insight into claim processing lifecycle optimization. The services we deliver cover a wide range of areas, from claim intake and validation to adjudication and payment processing, as we automate core processes and mission-critical functionality with advanced AI algorithms. One of our clients fully benefited from this when we developed a workers’ compensation insurance solution, improving the insurance platform that is now able to support the growing business needs. Additionally, the client’s success team can now save up to 40% of their time on investigating reasons for payment failures.

Automation services significantly improve contract management processes for our clients by automating contract creation, negotiation, approval, and renewal workflows, leading organizations to even more effective digital transformation. By automating contract management, we enable businesses to minimize contract lifecycle bottlenecks, mitigate risks, and ensure compliance with contractual obligations. One of our clients, a Mexico-city-based B2BLegaltech provider, introduced AI/ML functionality to accurately extract key information from legal documents, such as participants, expiration dates, contract durations, entity relations, document subtype, and renewal options. This required a high degree of precision and automation from our team to streamline their document management processes.

Our intelligent automation services help businesses in eCommerce, Online Retail, and Finance to automate payment processing tasks such as invoice processing, payment authorization, and reconciliation of transactions, as well as many others. With the power of Artificial Intelligence and Machine Learning, algorithms can match invoices with purchase orders and receipts, identify discrepancies, and flag exceptions for successful review and resolution of issues. By automating the processing and reconciliation of payments, our clients have shown that there are massive benefits to receive, including accelerated cash flow, reduced processing costs, and significantly improved accuracy in financial transactions.

We make sure that intelligent automation services enable businesses to reach the highest level of fraud detection, prevention, and protection possible. As our projects have shown, Artificial Intelligence offers solutions to identify patterns, anomalies, and suspicious activities in sensitive processes, indicative of fraudulent behavior, triggering alerts for further investigation by human employees. We have hands-on experience in developing Fraud Detection capabilities for Poynt, one of our major clients, expanding the functionality of its Omnicommerce platform for over 5 years. Our teams successfully implement a wide range of features, including behavioral analytics, transaction monitoring, multi-layered authentication,  device fingerprinting, and geolocation verification to deal with possible fraud issues effectively.

Our company delivers software for customer support operations and powers it by deploying AI-powered chatbots to handle common inquiries, assist human operators, and resolve issues. Chatbots engage with customers in natural language conversations, retrieve information from knowledge bases, and escalate complex queries to human employees when necessary. However, they can be used for more sophisticated purposes, as in one of our projects we delivered an AI/ML recruitment background check assistant. The automated phone calls solution we created for the back office to process the results, speeds up the background check process significantly for our client.

We have the capabilities to help large enterprises optimize inventory management and supply chain processes by leveraging Artificial Intelligence algorithms to forecast demand, optimize inventory levels, streamline critical logistics operations, and more. Our team can integrate AI-driven analytics into your ecosystem to analyze historical data, market trends, and external factors to generate accurate demand forecasts and optimize inventory replenishment strategies to prevent any disruptions in business processes. Ultimately, this will help your organization to minimize stockouts, reduce excess inventory, and improve overall supply chain efficiency and responsiveness by effectively automating inventory management and supply chain processes.

Finally, as our practical experience shows, legal research and due diligence processes can be significantly improved by automating common tasks such as document review, case analysis, and precedent research. With our experience in AI, ML and Big Data, you will be able to leverage the most advanced tools for analyzing vast amounts of legal documents, case law, and regulatory statutes to extract relevant information, identify patterns, and generate insights. By effectively automating legal research and due diligence, we can help organizations expedite the discovery process, reduce manual effort, and improve the accuracy and comprehensiveness of legal analysis.