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Conversational AI Services

We build enterprise-grade conversational AI to enhance customer loyalty, cut operational costs, and accelerate your revenue growth.

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  1. SPD Technology
  2. Conversational AI Services

Still Relying on Rule-Based Bots or Basic Chat Interfaces?

If your chat interface feels more like a digital wall than a helpful guide, it’s actively creating friction for your customers and putting a ceiling on your growth.

You’re likely dealing with:

  • Clunky handoffs that force customers to repeat themselves.
  • Rising support costs because your team is stuck on repetitive questions.
  • Lost revenue from dead-end conversations that fail to convert prospects.
  • Generic and forgetful interactions that ignore customer history and affect loyalty.
  • An inability to scale your support across new markets and channels.
Upgrade Your AI Strategy

Conversational AI Solutions to Solve Modern Business Challenges

We create conversational AI solutions that are specifically designed to solve your business problems and drive real outcomes from client interactions.

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  1. AI-Powered Chatbots

    Deploy intelligent chatbots to handle high-volume customer queries 24/7. They understand user intent and provide resolutions instantly, cutting support ticket volume and freeing up your human agents.

  2. Voice Assistants & IVR Modernization

    Replace rigid phone menus with smart voice assistants. Achieve true conversational automation to handle issues more efficiently on the first call and reduce the workload on your call center agents.

  3. Custom LLM-Based Copilots

    Give your teams secure internal conversational AI agents, trained as assistants on your company data. Let them have instant answers and automate complex tasks to improve productivity.

  4. Multilingual Virtual Agents

    Our conversational AI services help you enter new markets with confidence. We deploy virtual agents that provide consistent, high-quality support in multiple languages, helping you connect with a global audience.

  5. Omnichannel Conversational Interfaces

    Unify your customer experience across web, mobile, and social messaging. Our interfaces maintain conversation history so your customers never have to repeat themselves.

  6. Conversational Analytics Solutions

    Stop guessing what customers want. We turn your conversation data into actionable intelligence, revealing key trends, satisfaction drivers, and product improvement opportunities.

What Your Business Gains from Conversational AI Services

A strategic investment in conversational AI directly impacts your efficiency, business growth, and market position.

Build Your Roadmap
  1. Strategic Cost Containment

    With conversational AI automation, you can handle up to 80% of routine inquiries to reduce operational costs and free your skilled agents for the complex issues that matter most.

  2. Revenue Growth Through Personalization

    Use customer data to power personalized recommendations and proactive support. This approach turns every interaction into a potential conversion, directly boosting sales.

  3. Customer Insights Activation

    Your customer conversations are a goldmine of information. We help you analyze this data to identify product gaps, understand customer needs, and make more informed strategic decisions.

  4. Competitive Differentiation Through Innovation

    Set a new standard for customer experience in your industry. Offer the instant, intelligent, and personalized support that builds lasting loyalty and puts you ahead of the competition.

Let’s translate strategic gains into a concrete action plan for your business.

Book a Strategy Session

Conversational AI Build for Businesses: Not Just Conversations

See how our conversational AI services are designed to address the unique operational challenges and customer demands of your industry.

Find Your Industry Solution
Retail & eCommerce
  • Personalized shopping assistants act as in-store experts, guiding customers to the right products based on their needs, style preferences, and purchase history.
  • 24/7 Order support bots handle tracking inquiries, process returns, and answer shipping questions, freeing up your human support team for more complex issues.
  • Proactive post-purchase engagement that follows up with customers for feedback, offers relevant accessories, and drives repeat business through targeted promotions.
  • Real-time inventory checkers provide instant availability for products online or at nearby physical stores, preventing customer frustration and lost sales.

 

Conversational AI for Retail & eCommerce

Value-Based Outcomes We Delivered to Our Global Clients

We believe in tangible results. The numbers below represent the real-world operational and financial improvements our conversational artificial intelligence services deliver for our partners.

See All Cases
  1. → 99%

    Of Queries Processed Under 10 Seconds

    See Case Study
  2. → 30%

    Reduction of Onboarding Costs

    See Case Study
  3. → 4

    Major LLMs Evaluated and Integrated for Best-Fit Solutions

    See Case Study
  4. → 3 Billion

    Parameters in a Custom-Built LLM

    See Case Study
John Gabbert: Founder and CEO PitchBook Data

John Gabbert

Founder and CEO PitchBook Data

linkedin

Customers are king at PitchBook and SPD Technology shares in this mission. For the last 13 years, SPD Technology has helped us scale product development and continuously deliver the product functionality our clients need to make smarter decisions.

Success Stories
with Global Impact

SPD Technology designs and develops transformative software solutions that drive innovation, new revenue streams, and market leadership.

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Artificial Intelligence/Machine Learning Data Analytics & Engineering Web App Development

High-Load Support AI Chatbot for an Online Fashion Store

  • briefcase Industry: eCommerce & Retail
  • globe-earth Country: France
  • users-group Team Size: 6
  • Delivered AI-Driven Chatbot for Customer Support: We leveraged a Lanchchain framework as a backbone for orchestrating the usage of LLMs (large language models) and data embeddings for question answering taks.
  • Process 99% of Queries Under 10 Seconds: The chatbot deployed on the autoscaling infrastructure which makes it capable of processing waves of inquiries and providing quick responses for consistent availability and increased customer satisfaction.  
View Case Study
Artificial Intelligence/Machine Learning Automation AWS infrastructure Data Analytics & Engineering Web App Development

Building an AI & Voice-Driven SaaS for Smarter Background Checks

  • briefcase Industry: HR Tech
  • globe-earth Country: the USA
  • users-group Team Size: 7
  • 100% Automated Phone Call Solution for the Back-Office: The creation of a custom web application allowed the client to dramatically improve the speed of background checks, saving costs and freeing up hands for human employees.
  • Public Release of the Web Application: After the successful release of the app for internal client usage, proving its tangible advantages, we are ready to turn the product into SaaS and make it available to the mass market.
View Case Study
Artificial Intelligence/Machine Learning EdTech eLearning Large Language Model Development

Developing a Custom LLM Model for Kids Education

  • briefcase Industry: Education
  • globe-earth Country: the USA
  • users-group Team Size: 1
  • Easy and Accessible Education Everywhere: Our versatile LLM model meets the mission of our client by providing smart and cost-effective educational services to the specific target audience, enhancing the functionality of the main product of the company.
  • Artificial Intelligence and Machine Learning Development Expertise at Scale: We leveraged our rich experience in building AI/ML products for business across entirely different verticals and delivered a highly efficient, lightweight LLM model trained to cater to a particular user group.

 

View Case Study
Fabrice Forget: Chief Product Officer, PitchBook

Fabrice Forget

Chief Product Officer, PitchBook

linkedin

We feel very lucky to have found SPD Technology as our partner. Over the last 10 years, they have totally surpassed our expectations, and day after day we have received incredible value from the team. Here is the secret sauce, just put together your best ideas in your requirements and there is nothing they can’t do!

Achieve the ROI, efficiency, and growth our clients are talking about with our conversational AI services.

Request a Demo

Latest Tech Expertise Behind Our Conversational AI Services

Our conversational AI solutions are built on a modern tech stack, specifically chosen to deliver the security, scalability, and performance your business demands.

Let’s Discuss Your Tech Stack
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    Custom LLM Integration with Business Context

    We fine-tune leading LLMs with your private business data, ensuring every AI response is accurate, context-aware, and unique to your operations.

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    Multilingual NLP and Intent Recognition

    Our systems grasp cultural nuances and user intent across dozens of languages, not just word-for-word translations, to provide a truly native support experience for your global customers.

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    Retrieval-Augmented Generation (RAG) Architecture

    We use advanced RAG to ground every response from the artificial intelligence conversational platform in your company’s verified knowledge base. This approach builds customer trust by ensuring the information delivered is always factual and reliable.

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    Vector Database Integration

    By integrating high-performance vector databases like Pinecone and FAISS, your AI can instantly search millions of documents to find the most relevant information and deliver fast and precise answers.

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    Multi-Channel Deployment Frameworks

    Our expertise allows us to build a single intelligent core that deploys consistently across your website, mobile apps, and social media, creating a unified brand voice everywhere.

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    Dialogue Flow & State Management Design

    We design sophisticated dialogue systems for all conversational AI platforms that remember context over long chats and handle interruptions smoothly, resulting in more natural and successful user interactions.

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    Real-Time Anomaly Detection and Guardrails

    Robust safety layers and monitoring systems operate in real time to prevent inappropriate content and data leakage, ensuring your AI always acts as a secure and responsible brand ambassador.

Conversational AI Services Delivery Process

We follow a structured delivery process that ensures the final solution is directly tied to your business objectives and keeps your team informed.

Book Your Strategy Call
  1. Use Case Discovery & Scope

    Our conversational AI consulting begins by identifying your highest-impact use cases. We engage stakeholders to define clear KPIs and establish a strategic roadmap for your AI project.

  2. Conversation Design & Flow Mapping

    Our team designs intuitive and effective conversation flows that feel natural to users, guiding them to their goals while providing clear escalation paths to human agents.

  3. Dataset Preparation, or Knowledge Ingestion

    Our data engineers securely process your company’s knowledge sources, creating a clean, reliable foundation for your AI to learn from and deliver accurate information.

  4. Model Training & LLM Fine-Tuning

    Using the prepared data, we either train a custom model or fine-tune a leading foundation model to specialize in your specific business domain, brand voice, and use cases.

  5. Pilot Deployment & Human-in-the-Loop Tuning

    We launch a pilot to a limited audience to gather real-world feedback. This human-in-the-loop tuning phase is critical for refining responses and ensuring optimal performance.

  6. Full-Scale Rollout + Monitoring & Optimization

    Our conversational AI development services include managing the entire deployment after a successful pilot. We provide continuous monitoring and data-driven optimization to adapt to new user needs and improve your ROI over time.

Why Leading Companies Choose SPD Technology for Conversational AI Services

As a seasoned conversational AI company, we build more than just AI. We build trusted partnerships focused on delivering measurable business outcomes with advanced technology.
 

Grow With Us
  1. Compliance-Ready Architecture for Regulated Industries

    We build solutions on a foundation of security and data privacy, ready to meet strict industry standards like HIPAA and GDPR from day one.

  2. Proven Ability to Scale in High-Load Environments

    Our infrastructure is stress-tested and engineered for high performance. Handle millions of interactions without sacrificing speed or quality.

  3. Enterprise-Grade Conversational Orchestration Expertise

    We specialize in conversational AI software solutions that integrate with your core business systems and complex workflows, turning conversations into actions within your existing environment.

  4. Safe-by-Design AI with Human-in-the-Loop Controls

    Our AI is built with robust guardrails and seamless human handoff points, giving you complete control and ensuring your brand is always protected.

  5. Modular Cloud-Native Infrastructure for Global Deployments

    Our flexible cloud-native approach to conversational AI services helps provide efficient scaling, easy updates, and consistent performance for your operations around the world.

  6. Data-Driven Optimization with Embedded Conversational Analytics

    Our partnership continues after launch. We use built-in analytics to continuously refine your AI’s performance, ensuring your investment delivers increasing value over time.

Trusted Globally by Innovation-Driving Companies 

From Fintech industry stalwarts to industry-leading eCommerce providers, we ensure the comprehensive alignment between emerging technologies and established business processes. 

  1. An American financial services firm that provides investment research and investment management services
  2. Financial data and software company with offices in London, New York, San Francisco, and Seattle.
  3. A Swiss multinational, the world’s largest biotech company that operates worldwide
  4. All-in-one omni commerce payment solution with contactless, fast, secure, and safe payment processing
  5. One of the most recognizable landmarks, a company that specializes in innovative travel and hospitality services
  6. SaaS XSPN – Next Generation Application & Cloud Security Posture Management
  7. A leading tech-enabled insurance company that provides workers’ comp coverage to small businesses

Our Clients are Happy

To share their experiences

  1. :Co-Founder & CEO, Mogami App

    Alex Samano

    Co-Founder & CEO, Mogami App

    linkedin

    SPD Technology has done a great job of maintaining the lifeblood of their codes. They’re transparent with pricing models and deliver within budget. Their dedicated teams act as an extension of the partner’s company. Responsibility and a commitment long-term partnership are two hallmarks of their work.

  2. :Chief Product Officer, PitchBook

    Fabrice Forget

    Chief Product Officer, PitchBook

    linkedin

    We feel very lucky to have found SPD Technology as our partner. Over the last 10 years, they have totally surpassed our expectations, and day after day we have received incredible value from the team. Here is the secret sauce, just put together your best ideas in your requirements and there is nothing they can’t do!

  3. :Founder and CEO PitchBook Data

    John Gabbert

    Founder and CEO PitchBook Data

    linkedin

    Customers are king at PitchBook and SPD Technology shares in this mission. For the last 13 years, SPD Technology has helped us scale product development and continuously deliver the product functionality our clients need to make smarter decisions.

  4. :Senior Engineering Manager E-comerce Solutions Company

    Prasad Sridhar

    Senior Engineering Manager E-comerce Solutions Company

    linkedin

    SPD Technology’s work has been praised by the client for their consistency and high quality. Their communicative, responsive, and flexible project management ensures a positive collaboration. Ultimately, their professionalism and forward-thinking are impressive.

  5. :Head of Technology, Morningstar, Inc

    Shariq Ahmad

    Head of Technology, Morningstar, Inc

    linkedin

    All of their developers and technology staff are highly talented and very professional. Working with SPD felt like we were working with internal team. They are always accessible any time of the day and very flexible in providing support to our users who are globally distreibuted.

Our Clients are Happy

To share their experiences

:Co-Founder & CEO, Mogami App

Alex Samano

Co-Founder & CEO, Mogami App

linkedin

SPD Technology has done a great job of maintaining the lifeblood of their codes. They’re transparent with pricing models and deliver within budget. Their dedicated teams act as an extension of the partner’s company. Responsibility and a commitment long-term partnership are two hallmarks of their work.

:Chief Product Officer, PitchBook

Fabrice Forget

Chief Product Officer, PitchBook

linkedin

We feel very lucky to have found SPD Technology as our partner. Over the last 10 years, they have totally surpassed our expectations, and day after day we have received incredible value from the team. Here is the secret sauce, just put together your best ideas in your requirements and there is nothing they can’t do!

:Founder and CEO PitchBook Data

John Gabbert

Founder and CEO PitchBook Data

linkedin

Customers are king at PitchBook and SPD Technology shares in this mission. For the last 13 years, SPD Technology has helped us scale product development and continuously deliver the product functionality our clients need to make smarter decisions.

:Senior Engineering Manager E-comerce Solutions Company

Prasad Sridhar

Senior Engineering Manager E-comerce Solutions Company

linkedin

SPD Technology’s work has been praised by the client for their consistency and high quality. Their communicative, responsive, and flexible project management ensures a positive collaboration. Ultimately, their professionalism and forward-thinking are impressive.

:Head of Technology, Morningstar, Inc

Shariq Ahmad

Head of Technology, Morningstar, Inc

linkedin

All of their developers and technology staff are highly talented and very professional. Working with SPD felt like we were working with internal team. They are always accessible any time of the day and very flexible in providing support to our users who are globally distreibuted.

:Founder CEO, Home Hub

Steve Carner

Founder CEO, Home Hub

The team at SPD Technology exceeds expectations. Their professional communication style makes them stand out, They’re a skilled group of detailed-oriented workers. Customers can expect a team that provides helpful suggestions to better their clients.

Let’s design a conversational AI solution that delivers real impact.

Scope Your AI Project

FAQ

Answering common questions about conversational AI services.

Consult Our AI Experts
Steve Carner: Founder CEO, Home Hub

Steve Carner

Founder CEO, Home Hub

The team at SPD Technology exceeds expectations. Their professional communication style makes them stand out, They’re a skilled group of detailed-oriented workers. Customers can expect a team that provides helpful suggestions to better their clients.

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