Conversational AI Services

We build enterprise-grade conversational AI to enhance customer loyalty, cut operational costs, and accelerate your revenue growth. Our AI-powered solutions leverage advanced capabilities, including natural language processing and generative AI models, to deliver intelligent, responsive, and scalable conversational experiences.

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Still Relying on Rule-Based Bots or Basic Chat Interfaces?

If your chat interface feels more like a digital wall than a helpful guide, it’s actively creating friction for your customers and putting a ceiling on your growth.

You’re likely dealing with:

  • Clunky handoffs that force customers to repeat themselves.
  • Rising support costs because your team is stuck on repetitive questions.
  • Lost revenue from dead-end conversations that fail to convert prospects.
  • Generic and forgetful interactions that ignore customer history and undermine loyalty.
  • An inability to scale your support across new markets and channels.

Unlike rule-based bots, conversational AI uses natural language understanding (NLU) to comprehend user intent and context. It relies on natural language processing, foundation models, and machine learning to understand and generate human language, continually improving through training on large datasets.

Conversational AI Solutions to Solve Modern Business Challenges

We create conversational AI solutions that are specifically designed to solve your business problems and drive real outcomes from client interactions. These solutions are powered by modern generative AI architectures and intelligent conversational agents.

  1. AI Chatbots

    Deploy intelligent AI-powered chatbots to handle high-volume customer queries 24/7. They understand user intent and provide resolutions instantly, cutting support ticket volume and freeing up your human agents across contact centers. The responses feel natural rather than scripted or robotic, which creates a human-like experience.

  2. Voice Assistants & IVR Modernization

    Replace rigid phone menus with smart virtual assistants. Instead of fixed button menus, AI-enhanced IVR systems interpret natural language requests during calls. Achieve true conversational automation to handle issues more efficiently on the first call and reduce the workload on agents operating in high-volume contact centers.

  3. Custom LLM-Based Copilots

    Equip your workforce with secure internal conversational AI agents trained specifically on your proprietary company data. These copilots provide instant answers to technical queries and automate complex workflows, increasing team output. By handling routine data retrieval, they allow your specialists to focus on high-level strategy and decision-making.

  4. Multilingual Conversational AI Agents

    Scale your customer service globally by providing instant assistance in your customers’ preferred languages. Our virtual agents use NLU to provide accurate resolutions across different markets, ensuring no query goes unanswered due to a language gap. This localized approach builds trust and helps you compete effectively in diverse international territories.

  5. Omnichannel Conversational Interfaces

    Unify your customer experience across web, mobile, and social messaging. Our interfaces maintain conversation history so your customers never have to repeat themselves. Omnichannel strategy reduces friction and ensures your support remains consistent across every digital touchpoint. This approach is especially valuable for enterprises managing distributed contact centers.

  6. Conversational Analytics Solutions

    Stop guessing what customers want. We turn your conversation data into AI-powered actionable intelligence, revealing key trends, satisfaction drivers, and product improvement opportunities. This visibility helps optimize performance across distributed contact centers, as analytics refine how virtual agents handle real customer interactions using natural language understanding.

What Benefits of Conversational AI Does Your Business Gain

A strategic investment in conversational AI directly impacts your efficiency, business growth, and market position.

  1. Strategic Cost Containment

    With AI-powered conversational automation, you can handle up to 80% of routine inquiries to reduce operational costs and free your skilled agents for the complex issues that matter most. This allows contact centers to expand without proportional increases in staff and directly boosts operational efficiency across support services. Cost analysis usually includes pricing models, infrastructure costs, and expected ROI from automation.

  2. Revenue Growth Through Personalization

    Use customer data to power personalized recommendations and proactive support. Personalization strategies can be consistently executed by virtual agents at scale. This approach turns every interaction into a potential conversion, directly boosting sales. This way, you also align sales and service teams operating within modern contact centers.

  3. Customer Insights Activation

    Your customer conversations are a goldmine of information. We help you analyze this data to identify product gaps, understand customer needs, and make more informed strategic decisions. The feedback loop improves decision-making for virtual agents over time, which is valuable for leaders managing distributed contact centers.

  4. Competitive Differentiation Through Innovation

    Outpace the competition by redefining your customer experience. Our AI-powered solutions deliver the instant personalized interactions your brand needs to stand out and secure long-term loyalty. This focus helps brands maintain long-term customer satisfaction.

Let’s translate strategic gains into a concrete action plan for your business.

Conversational AI Build for Businesses: Not Just Conversations

See how our conversational AI services are designed to address the unique operational challenges and customer demands of your industry. Our virtual agents are created for complex and regulated environments. We also build task-oriented virtual assistants tailored to industry-specific workflows.

Retail & eCommerce
  • Personalized virtual shopping assistants act as in-store experts, guiding customers to the right products based on their needs, style preferences, and purchase history.
  • 24/7 Order support bots handle tracking inquiries, process returns, and answer shipping questions, freeing up your human support team for more complex issues.
  • Proactive post-purchase engagement that follows up with customers for feedback, offers relevant accessories, and drives repeat business through targeted promotions.
  • Real-time inventory checkers provide instant availability for products online or at nearby physical stores, preventing customer frustration and lost sales.

 

Conversational AI for Retail & eCommerce

Value-Based Outcomes We Delivered to Our Global Clients

  1. → 99%

    Of Queries Processed Under 10 Seconds

  2. → 30%

    Reduction of Onboarding Costs

  3. → 4

    Major LLMs Evaluated and Integrated for Best-Fit Solutions

  4. → 3 Billion

    Parameters in a Custom-Built LLM

John Gabbert:Founder and CEO PitchBook Data

John Gabbert

Founder and CEO PitchBook Data

Customers are king at PitchBook and SPD Technology shares in this mission. For the last 13 years, SPD Technology has helped us scale product development and continuously deliver the product functionality our clients need to make smarter decisions.

Success Stories
with Global Impact

SPD Technology designs and develops transformative software solutions that drive innovation, new revenue streams, and market leadership.

High-Load Support AI Chatbot for an Online Fashion Store

  • briefcase Industry: eCommerce & Retail
  • globe-earth Country: France
  • users-group Team Size: 6
  • Delivered AI-Driven Chatbot for Customer Support: We leveraged a Lanchchain framework as a backbone for orchestrating the usage of LLMs (large language models) and data embeddings for question answering taks.
  • Process 99% of Queries Under 10 Seconds: The chatbot deployed on the autoscaling infrastructure which makes it capable of processing waves of inquiries and providing quick responses for consistent availability and increased customer satisfaction.  
View Case Study

Building an AI & Voice-Driven SaaS for Smarter Background Checks

  • briefcase Industry: HR Tech
  • globe-earth Country: the USA
  • users-group Team Size: 7
  • 100% Automated Phone Call Solution for the Back-Office: The creation of a custom web application allowed the client to dramatically improve the speed of background checks, saving costs and freeing up hands for human employees.
  • Public Release of the Web Application: After the successful release of the app for internal client usage, proving its tangible advantages, we are ready to turn the product into SaaS and make it available to the mass market.
View Case Study

Developing a Custom LLM Model for Kids Education

  • briefcase Industry: Education
  • globe-earth Country: the USA
  • users-group Team Size: 1
  • Easy and Accessible Education Everywhere: Our versatile LLM model meets the mission of our client by providing smart and cost-effective educational services to the specific target audience, enhancing the functionality of the main product of the company.
  • Artificial Intelligence and Machine Learning Development Expertise at Scale: We leveraged our rich experience in building AI/ML products for business across entirely different verticals and delivered a highly efficient, lightweight LLM model trained to cater to a particular user group.

 

View Case Study
Fabrice Forget:Chief Product Officer, PitchBook

Fabrice Forget

Chief Product Officer, PitchBook

We feel very lucky to have found SPD Technology as our partner. Over the last 10 years, they have totally surpassed our expectations, and day after day we have received incredible value from the team. Here is the secret sauce, just put together your best ideas in your requirements and there is nothing they can’t do!

Achieve the ROI, efficiency, and growth our clients are talking about with our conversational AI services.

Latest Tech Expertise Behind Our Conversational AI Services

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    Custom LLM Integration with Business Context

    Our team integrates large language models with your business logic to provide high-precision interactions that drive real results. We focus on feeding the model verified data, so every output is grounded in your company’s actual facts and figures. This level of customization minimizes errors and ensures the AI provides tangible value across your entire organization.

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    Multilingual NLP and Intent Recognition

    Our systems analyze user intent across dozens of languages by focusing on cultural nuances rather than simple word-for-word translations. This ensures your global customers receive an experience that feels authentic and professional in every interaction. We provide faster resolutions and higher satisfaction in every market you serve.

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    Retrieval-Augmented Generation (RAG) Architecture

    We use advanced retrieval-augmented generation (RAG) to ground every response in your company’s verified knowledge base, preventing the hallucinations common in standard AI models. This setup builds deep customer trust by ensuring the information delivered is always factual, reliable, and up to date.

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    Vector Database Integration

    By integrating high-performance vector databases such as Pinecone or FAISS, your AI can instantly search millions of documents to find the exact information you need. This architecture allows for lightning-fast response times even as your data grows. It provides the heavy-duty infrastructure needed to manage vast enterprise knowledge bases at scale.

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    Multi-Channel Deployment Frameworks

    Our architecture allows us to build a single intelligent core that deploys consistently across your website, mobile apps, and social media channels. This framework ensures your customers receive the same accurate answers and professional brand voice across channels. It simplifies management for your team while providing a cohesive and reliable experience for your global audience.

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    Dialogue Flow & State Management Design

    We design sophisticated dialogue systems that retain context throughout long multi-turn conversations and handle interruptions gracefully. These systems mirror the natural dynamics of human speech, ensuring that users don’t have to repeat themselves when changing the subject. The AI provides a fluid experience that feels more like a helpful partner than a rigid machine.

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    Real-Time Anomaly Detection and Guardrails

    We implement robust safety layers that operate in real time to monitor AI responses and prevent inappropriate content or data leakage. These guardrails ensure your technology always acts as a secure and responsible brand ambassador in every interaction. We protect your company’s reputation and ensure compliance with strict industry security standards.

Conversational AI Services Delivery Process

We follow a structured delivery process that ensures the final solution is directly tied to your business objectives and keeps your team informed.

  1. Use Case Discovery & Scope

    This phase determines where AI agents generate the most value and which business processes gain the most from automation. Our team engages stakeholders to define clear KPIs and a strategic roadmap.

  2. Conversation Design & Flow Mapping

    Our team designs intuitive and effective conversation flows that feel natural to users, guiding them to their goals while providing clear escalation paths to human agents. This stage clarifies how conversational AI works across different user paths.

  3. Dataset Preparation, or Knowledge Ingestion

    Our data engineers securely process your company’s knowledge sources, creating a clean, reliable foundation for your AI to learn from and deliver accurate information.

  4. Model Training & LLM Fine-Tuning

    Using the prepared data, we either train a custom model or fine-tune a leading foundation model to specialize in your specific business domain, brand voice, and use cases.

  5. Pilot Deployment & Human-in-the-Loop Tuning

    We launch a pilot to a limited audience to gather real-world feedback and strengthen machine learning performance. This human-in-the-loop tuning phase is critical for refining AI agents and their responses and ensuring optimal performance.

  6. Full-Scale Rollout + Monitoring & Optimization

    Our conversational AI development services include managing the entire deployment after a successful pilot. We provide continuous monitoring and data-driven optimization to adapt to new user needs, optimize AI agents, and improve your ROI over time.

Why Leading Companies Choose SPD Technology for Conversational AI Services

We build more than just technology — we build trusted partnerships. Our focus is on applied generative AI for the enterprise, ensuring every solution delivers measurable business outcomes. Our deep expertise in conversational AI technology enables us to build scalable cutting-edge solutions for businesses worldwide.
 

  1. Compliance-Ready Architecture for Regulated Industries

    We build solutions on a foundation of security and data privacy, ready to meet strict industry standards like HIPAA and GDPR from day one. Our experts prioritize end-to-end encryption and data sovereignty to ensure your operations remain secure and compliant. Thus, you minimize legal risks while building deep trust with customers in sensitive sectors.

  2. Proven Ability to Scale in High-Load Environments

    We build conversational systems designed for massive concurrency, helping thousands of users to interact with your AI simultaneously with zero latency. Our engineering team focuses on load balancing and distributed processing to maintain a seamless experience as your user base grows.

  3. Enterprise-Grade Conversational Orchestration Expertise

    We specialize in AI solutions that integrate with your core business systems to turn conversations into actions. Our experts orchestrate multiple conversational AI agents to manage complex workflows directly within your existing environment. This orchestration is essential for enterprises running complex contact centers.

  4. Safe-by-Design AI with Human-in-the-Loop Controls

    Our conversational AI systems are built with robust guardrails and seamless human handoff points to ensure your brand is always protected. We implement human-in-the-loop workflows. While AI handles the volume, your people remain the final authority on critical business logic and customer relationships.

  5. Modular Cloud-Native Infrastructure for Global Deployments

    Our flexible cloud-native approach to conversational AI services helps provide efficient scaling, easy updates, and consistent performance for your operations around the world. Modular design allows you to integrate new capabilities rapidly and cost-effectively. It ensures your infrastructure remains future-proof and resilient.

  6. Data-Driven Optimization with Embedded Conversational Analytics

    Our partnership continues after launch. We use built-in analytics to continuously refine your AI’s performance, ensuring your investment delivers increasing value over time. Our teams apply conversational AI technology with a business-first mindset.

Trusted Globally by Innovation-Driving Companies 

From Fintech industry stalwarts to industry-leading eCommerce providers, we ensure the comprehensive alignment between emerging technologies and established business processes. 

  1. An American financial services firm that provides investment research and investment management services
  2. Financial data and software company with offices in London, New York, San Francisco, and Seattle.
  3. All-in-one omni commerce payment solution with contactless, fast, secure, and safe payment processing
  4. One of the most recognizable landmarks, a company that specializes in innovative travel and hospitality services
  5. SaaS XSPN – Next Generation Application & Cloud Security Posture Management
  6. A leading tech-enabled insurance company that provides workers’ comp coverage to small businesses

Our Clients are Happy

To share their experiences

  1. :Co-Founder & CEO, Mogami App

    Alex Samano

    Co-Founder & CEO, Mogami App

    SPD Technology has done a great job of maintaining the lifeblood of their codes. They’re transparent with pricing models and deliver within budget. Their dedicated teams act as an extension of the partner’s company. Responsibility and a commitment long-term partnership are two hallmarks of their work.

  2. :Chief Product Officer, PitchBook

    Fabrice Forget

    Chief Product Officer, PitchBook

    We feel very lucky to have found SPD Technology as our partner. Over the last 10 years, they have totally surpassed our expectations, and day after day we have received incredible value from the team. Here is the secret sauce, just put together your best ideas in your requirements and there is nothing they can’t do!

  3. :Founder and CEO PitchBook Data

    John Gabbert

    Founder and CEO PitchBook Data

    Customers are king at PitchBook and SPD Technology shares in this mission. For the last 13 years, SPD Technology has helped us scale product development and continuously deliver the product functionality our clients need to make smarter decisions.

  4. :Senior Engineering Manager E-comerce Solutions Company

    Prasad Sridhar

    Senior Engineering Manager E-comerce Solutions Company

    SPD Technology’s work has been praised by the client for their consistency and high quality. Their communicative, responsive, and flexible project management ensures a positive collaboration. Ultimately, their professionalism and forward-thinking are impressive.

  5. :Head of Technology, Morningstar, Inc

    Shariq Ahmad

    Head of Technology, Morningstar, Inc

    All of their developers and technology staff are highly talented and very professional. Working with SPD felt like we were working with internal team. They are always accessible any time of the day and very flexible in providing support to our users who are globally distreibuted.

Our Clients are Happy

To share their experiences

:Co-Founder & CEO, Mogami App

Alex Samano

Co-Founder & CEO, Mogami App

SPD Technology has done a great job of maintaining the lifeblood of their codes. They’re transparent with pricing models and deliver within budget. Their dedicated teams act as an extension of the partner’s company. Responsibility and a commitment long-term partnership are two hallmarks of their work.

:Chief Product Officer, PitchBook

Fabrice Forget

Chief Product Officer, PitchBook

We feel very lucky to have found SPD Technology as our partner. Over the last 10 years, they have totally surpassed our expectations, and day after day we have received incredible value from the team. Here is the secret sauce, just put together your best ideas in your requirements and there is nothing they can’t do!

:Founder and CEO PitchBook Data

John Gabbert

Founder and CEO PitchBook Data

Customers are king at PitchBook and SPD Technology shares in this mission. For the last 13 years, SPD Technology has helped us scale product development and continuously deliver the product functionality our clients need to make smarter decisions.

:Senior Engineering Manager E-comerce Solutions Company

Prasad Sridhar

Senior Engineering Manager E-comerce Solutions Company

SPD Technology’s work has been praised by the client for their consistency and high quality. Their communicative, responsive, and flexible project management ensures a positive collaboration. Ultimately, their professionalism and forward-thinking are impressive.

:Head of Technology, Morningstar, Inc

Shariq Ahmad

Head of Technology, Morningstar, Inc

All of their developers and technology staff are highly talented and very professional. Working with SPD felt like we were working with internal team. They are always accessible any time of the day and very flexible in providing support to our users who are globally distreibuted.

:Founder CEO, Home Hub

Steve Carner

Founder CEO, Home Hub

The team at SPD Technology exceeds expectations. Their professional communication style makes them stand out, They’re a skilled group of detailed-oriented workers. Customers can expect a team that provides helpful suggestions to better their clients.

Let’s design a conversational AI solution that delivers real impact.

FAQ

Steve Carner:Founder CEO, Home Hub

Steve Carner

Founder CEO, Home Hub

The team at SPD Technology exceeds expectations. Their professional communication style makes them stand out, They’re a skilled group of detailed-oriented workers. Customers can expect a team that provides helpful suggestions to better their clients.

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