As the IT industry continues to grow exponentially, according to Statista, the global revenue in the software market is projected to reach USD 740.90 billion by the end of 2025 and grow to USD 896.20 billion by the end of 2029. To enter this market in any capacity and build an outstanding product or service, you will need to hire and manage development teams.
The success of outsourced product development always depends on multiple important factors, however, those companies that leverage effective strategies in managing software development teams have higher chances to succeed.
While you need to have an exceptional technical team on board, the success of your projects not only relies on the brilliance of individual developers, but also on the ability of team leaders to manage diverse talent, foster collaboration among team members, and navigate complex project dynamics.
In our previous articles, we already discussed the hiring aspects of offshore software development, this time we will focus on management intricacies and help you maximize the efficiency of each team member for both in-house and remote teams.
The Critical Importance of Competent Software Development Management
A choice of approach to the management of software development can make or break an entire project. Probably no one will be surprised that 70% of projects fail to achieve goals set by the owners, according to Flowlu. Another source claims that 70% of projects fail to meet customer expectations as well!
The research by Project.co shows that this failure rate can be lowered to 20% or below thanks to a structured approach to software team management. Only the organizations that adopt formal management approaches are 2.5 more successful with:
- 73% of projects meet goals
- 63% stay within budget
- 59% completed on time.
So, there is room to grow for global businesses in an understanding of how to manage software development teams and get better outcomes. We will shed some light on this topic and offer our practical insights further in the article.
The Strategic Benefits of Managing Software Development Proficiently
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Leading a software development team by leveraging advanced management practices can offer significant benefits to an organization, including:
- Improved Project Delivery Timelines: your project will most likely meet an agreed schedule and will have strategies to proactively and effectively address any issues that may harm the timelines.
- Enhanced Product Quality: when development team management is done right, you will get clear requirements, structured development cycles, and top-notch quality assurance.
- Optimal Resource Utilization: knowing how to manage a software development team ensures that the right talent, tools, and infrastructure will be utilized most efficiently.
- Adaptability to Market Changes: managing software development teams according to Agile/DevOps practices allows for seamless pivoting between different goals and implementing new requirements without disrupting critical workflows.
- Alignment with Business Goals: having strong management will ensure that every move of the development team will be closely aligned with strategic goals, resulting in tangible value and measurable success with clear key performance indicators.
10 Software Development Team Management Strategies with Examples
To get started, let’s discuss the most common strategies that will help you manage the software development process most efficiently. We will provide hypothetical project examples and will help you understand how to adjust your software development management style accordingly.
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Directive Strategy for Software Team Management
It is a project management approach characterized by a top-down, authoritarian leadership style where the project manager provides specific instructions and closely monitors the work of each team member. This approach is particularly suitable for situations where quick decision-making, clear guidance, and strict adherence to protocols are essential for project success.
Implementation Example
A directive strategy is a great option for a scenario like developing a critical software patch to address a security vulnerability. Security vulnerabilities pose significant risks to systems, data, and users, requiring immediate and decisive action to mitigate potential threats. Any hesitations here can harm not only the particular subproject but an entire organization and its customers.
Key actions of the project manager for this use case include:
- Providing clear and detailed instructions to the team regarding the scope of work, the specific security vulnerabilities that need to be addressed, and the protocols and procedures to follow.
- Knowing how to manage developers closely to ensure that they are following the prescribed security protocols, coding standards, and best practices, including regular check-ins, code reviews, and monitoring progress against established timelines.
- Given the critical nature of the project, the project manager must actively identify and mitigate potential risks that could compromise the security patch’s effectiveness or delay its delivery.
Participative Strategy
This one is commonly referred to as participative or democratic leadership strategy. Here, the project manager actively involves team members in decision-making processes, encouraging their input and fostering a sense of ownership and empowerment among the team. This style of software development management is particularly effective in projects that require creativity, innovation, and collaboration.

Olexandr Boyko
Delivery Director at SPD Technology
“At SPD Technology, we prioritize a participative strategy, valuing everyone’s input to boost morale. We achieve this through SCRUM activities like standups, grooming, and planning sessions, ensuring all developers can contribute. Additionally, different experts in our teams present client demos, fostering engagement, broadening communication, and enabling direct feature insights and idea-sharing.”
Implementation Example
This strategy is a great fit for such creative activity as designing a new User Interface for an application, which is an essential element of outsourcing web and mobile app development. Within the framework of such a creative task, each team member should be welcome to share their vision and ideas.
Key actions of the project manager for this use case include:
- Conducting brainstorming sessions where team members are encouraged to freely share their ideas, insights, and creative concepts.
- Organizing design workshops where team members collaborate on creating UI mockups, wireframes, and prototypes. During these workshops, team members work together to refine ideas, iterate on designs, and incorporate feedback from stakeholders.
- Leveraging collaboration tools like digital whiteboards, design collaboration platforms, and project management software to facilitate remote teamwork and improve communication.
Transformational Strategy for Managing Software Teams
This one is also known as transformational leadership. The project manager, here, should inspire and motivate the teams by emphasizing a compelling vision, fostering innovation, and promoting individual growth. This leadership style is particularly effective in projects that require creativity, vision, and the pursuit of breakthrough solutions.
Implementation Example
Transformational strategy is vital in a startup environment when building a next-generation product that aims to revolutionize an industry is required. According to Exploding Topics, only one in ten startups survives, so proper implementation of this strategy is critical.
Key actions of the project manager for this use case include:
- Articulating a bold and inspiring vision for the product, painting a vivid picture of its potential impact on the industry and the value it will bring to customers.
- Creating an environment where experimentation and risk-taking are encouraged, empowering team members to push the boundaries of what’s possible.
- Cultivating a shared sense of purpose and belonging within the team, communicating the importance of each team member’s contribution to the project’s success, and fostering a strong sense of collaboration.
- Investing in the professional growth of each team member, providing opportunities for skill development, mentorship, and career advancement.

Olexandr Boyko
Delivery Director at SPD Technology
“Task delegation drives growth in our projects, allowing experts to explore different roles within the confines of a current product. A proactive back-end developer, for instance, may be responsible for designing a feature’s architecture if agreed with the Tech Lead. Our Talent Management Department and People Manager craft Personal Development Plans (PDPs) for each expert. PDPs enable trying new frameworks, switching to automated testing, adopting Test-Driven Development (TDD), and aligning personal and product goals.”
Servant Leadership Strategy
Servant leaders prioritize the well-being, growth, and development of their team members above all else, creating a supportive and empowering environment where team members feel valued, motivated, and inspired to achieve their goals. Rather than asserting authority or control, they focus on supporting and enabling others to reach their full potential. This approach is particularly effective in projects that require collaboration, empowerment, and a high level of trust.
Implementation Example
Let’s take a major update to an existing software platform, as an example of implementation of this strategy.
Key actions of the project manager for this use case include:
- Addressing any challenges or roadblocks that arise, and ensuring that team members have the support they need to execute their tasks effectively.
- Offering guidance, mentorship, necessary project management software, and resources, as well as being available to listen to concerns and provide assistance whenever needed.
- Encouraging initiative and creativity, allowing team members to take ownership of their work and contribute their unique skills and perspectives to the project.
Laissez-Faire Strategy for Managing Developers
With this one, leaders take a hands-off approach, providing minimal guidance and allowing team members significant freedom in decision-making and task execution. This management style is effective when team members are highly skilled in their respective areas, self-motivated, and capable of working independently.
Implementation Example
A great fit for this approach is a particular subproject that requires narrow expertise, like developing a custom web application for an internal tool. Software developers should have a deep understanding and technical skills and should be able to complete this task without much intervention from the manager.
Key actions of the project manager for this use case include:
- Providing minimal guidance and direction to the team, allowing them to take the lead in defining project goals, timelines, and deliverables. Instead of micromanaging, the project manager serves as a resource and sounding board for team members, taking away administrative tasks hassle.
- The project manager still monitors progress and provides support as needed to ensure that the project stays on track. Regular check-ins and updates may be scheduled to keep the project manager informed of progress and any potential issues that arise.
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Transactional Strategy
In this approach, leaders focus on setting clear expectations, establishing structured systems for task completion and accountability, and providing rewards or consequences based on performance. Transactional leaders use a “give and take” approach, offering rewards or incentives for achieving specific goals and enforcing consequences for failing to meet expectations.
Implementation Example
This strategy is particularly effective for modernizing legacy systems. A structured approach with clear milestones, performance metrics, and incentive-driven progress tracking can be applied to ensure a smooth transformation in any industry and an organization of any size.
Key actions of the project manager for this use case include:
- Setting clear performance metrics, objectives, and milestones for the team, and defining technical requirements, deadlines, and quality standards for the project.
- Creating detailed project plans, defining roles and responsibilities, and implementing workflows to ensure efficient execution of tasks.
- Offering rewards or incentives to team members for meeting key objectives and milestones. For example, team members may be rewarded for successfully integrating a specific API within the allotted time frame or for achieving improvements in system performance as a result of the integration.
Coaching Strategy for Managing a Software Project
Within the framework of this strategy, leaders focus on developing their team members’ skills and abilities through mentorship, guidance, and constructive feedback. They actively support individual growth and professional development, aiming to empower team members to reach their full potential.
Implementation Example
This management style is particularly effective in projects that involve learning new technologies or methodologies and overcoming unfamiliar web application development challenges, so let’s take, as an example, migrating legacy systems to a cloud-based infrastructure.
Key actions of the project manager for this use case include:
- Assessing the skills and knowledge gaps within the team. This may involve conducting skills assessments, discussing career aspirations with team members, and identifying areas for improvement.
- Conduct regular mentorship sessions and one-on-one meetings, sharing best practices, offering advice, and providing feedback to help team members develop their skills and overcome current challenges.
- Facilitating technical training sessions or workshops to help team members gain the knowledge and expertise needed.
Collaborative Strategy
In this style, the emphasis is on fostering teamwork, cooperation, and synergy among team members. Leaders actively facilitate collaboration, encourage knowledge-sharing, create an environment where diverse perspectives are valued and leveraged to achieve project goals.
Implementation Example
This approach is particularly effective in complex projects that require cross-functional teamwork and integration of various components, such as developing a multiplayer online game with complex gameplay mechanics.
Key actions of the project manager for this use case include:
- Organizing cross-functional, hybrid teams, each responsible for different aspects of the development process.
- Fostering collaboration among team members by creating opportunities for interaction and knowledge sharing.
- Valuing diverse perspectives and encouraging team members to bring their unique insights and ideas to the table.

Olexandr Boyko
Delivery Director at SPD Technology
“We have multiple projects, where the Project Manager delegates some of the tasks to be more effective. For example, when PM combines the roles of Project Manager, Tech Lead, and People Manager, it is reasonable to delegate scope management of the particular sprint to some expert, or even delegate the meeting facilitation for the scope grooming. A back-end developer with a positive attitude can easily take over such tasks, and in real-life scenarios, it happens very often.”
Situational Strategy to Manage Software Development
This is a management approach where leaders adapt their style based on the specific needs of the situation and the capabilities of their team members. This flexible approach allows leaders to assess each unique situation and adjust their leadership style accordingly to achieve the best outcomes.
Implementation Example
It can be very helpful in startup environments with the ever-changing needs of the project. In particular, for creating a software prototype for a startup with evolving requirements.
Key actions of the project manager for this use case include:
- Adapting leadership style to suit the needs of the current situation. During periods of uncertainty or complexity, the project managers should provide more guidance, direction, and support to the team to ensure that everyone remains focused and aligned with the project’s goals.
- Empowering team members to take ownership of their work and make decisions autonomously when appropriate.
- Acting as a mentor and coach, providing encouragement, feedback, and assistance to help team members succeed.
Results-Oriented Strategy
Leaders employing this approach prioritize achieving tangible results and outcomes above all else. They focus on setting clear goals, monitoring progress, and holding team members accountable for delivering results.
Implementation Example
This approach is particularly effective in projects with strict deadlines, such as developing a mobile application for a client with time-sensitive requirements.
Key actions of the project manager for this use case include:
- Setting clear, measurable goals and milestones for the project, aligning them with the client’s requirements and deadlines. These goals may include key deliverables, functionality requirements, and specific deadlines for completion.
- Monitoring progress towards achieving the project goals and milestones using project management software, tracking the team’s performance, identifying any potential bottlenecks or obstacles, and taking proactive measures to keep the project on track.
- Adjusting resources as needed based on the project’s progress and requirements.
- Establishing clear expectations of each team member, providing regular feedback on performance, and addressing any issues or concerns that may impact the project’s success.
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Ever-Green Tips for Software Development Team Management
Whatever strategy you choose, the following tips will help you manage a software development team effectively and keep everything under control.
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Establish Clear Goals and Expectations
Before thinking about the team structure and considering candidates, or looking for overlapping time zone hours to set up an offshore development center, you should define the business expectations of stakeholders and set initial goals:
- It’s crucial to establish clear objectives, scope, and deliverables from the very beginning, which involves defining what needs to be accomplished and the expected outcomes of the project.
- Setting realistic timelines and milestones is essential to track project progress and ensure that the project stays on schedule.
- Effective communication is always vital, particularly in conveying expectations regarding quality standards, coding conventions, and project priorities to the development team.
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Olexandr Boyko
Delivery Director at SPD Technology
“Often, we determine the goals and expectations for the project during the pre-sale phase, before signing a deal. We involve our Project Managers, Delivery Managers, and, when needed, domain experts and developers. This process is not exclusive to new projects, as our project Poynt, for example, had multiple remote software development teams working on it. However, when a new development direction was set, we re-determined the goals and expectations all over again to offer the most effective involvement possible.”
Build a Strong Team Culture
Creating a positive and inclusive team culture is essential for fostering your team’s productivity in the distributed software development environment. Always strive to build trust, promote respect, and encourage collaboration among team members. Open communication channels, regular feedback sessions, and opportunities for idea-sharing help to improve the team dynamic, while recognizing and celebrating individual and team achievements play a crucial role in boosting morale and motivation, reinforcing a sense of accomplishment within the team.

Olexandr Boyko
Delivery Director at SPD Technology
“Trust is a key element in all human interactions. Here, at SPD Technology, we are encouraging open communication, allowing people to voice their opinions on each element of the development process and suggesting improvements. Positive culture and trust come as a result of this. Additionally, we have the role of People Manager, who is responsible for maintaining positive attitudes, while working with each expert individually.”
Provide Adequate Resources and Support
It’s imperative to ensure that team members have access to the essential project management software tools, technologies, and resources required to carry out their roles effectively. You need to provide the necessary hardware, project management software, and infrastructure. Keep in mind that offering training, mentorship, and professional development opportunities is another critical element essential to support skill growth and career advancement within the team. Be ready to address any barriers or challenges that may hinder team productivity or performance, whether they are related to technical issues, workflow bottlenecks, or even interpersonal conflicts.
Promote Effective Communication
During the software development process, you need to make sure that existing communication, both client-vendor and internal, is sufficient and effective. Creating clear communication channels and protocols involves establishing ways for sharing updates, progress reports, and challenges among team members. Regular team meetings, stand-ups, and status updates play a vital role in keeping everyone informed and aligned with project goals and timelines. Always foster a culture of transparency and collaboration, encourage active listening, and seek input from team members during discussions.
Successfully Manage Change
Embracing Agile principles, along with the most popular Scrum methodology (with an 87% usage rate, according to the 17th State of Agile Report), is essential for navigating the modern landscape of software development. This involves prioritizing flexibility and responsiveness in project planning and execution to accommodate changing requirements and priorities effectively. Agile methodologies emphasize iterative development, which allows development teams to adapt to evolving needs and deliver incremental value to stakeholders. To get the most commitment out of your team, make sure to communicate any changes transparently and involve your experts to some extent in the decision-making process.
Encourage Collaboration and Knowledge Sharing
Establishing cross-functional collaboration and knowledge sharing among team members will only improve the outcomes of your project, especially for outsourcing models like IT Staff Augmentation. It will be a good idea to promote such practices as code reviews, pair programming, and collaborative problem-solving to improve code quality and team cohesion. It will also be nice to have a knowledge base with documentation standards and repositories for sharing best practices, lessons learned, and project insights to improve the onboarding speed for the new team members.
Seek Feedback and Continuously Improve
You should be prepared for a constant dialogue between the stakeholders and the team from the software product development company, seeking ways to find more creative approaches to team configuration, internal processes, and communication. The project manager should be responsible for this area, preventing, discovering, reacting and taking action to eliminate blockers. An efficient PM can uncover ways for improvement during daily team meetings, retrospectives, and one-to-one meetings to assign developers specific tasks using project management platforms that will solve possible bottlenecks.

Olexandr Boyko
Delivery Director at SPD Technology
“We had a case where a remote software development team was working with an extremely high load for a few months. Investigation showed that the management on the client’s side had put unprecedented pressure on our team and the manager on our side accepted the high volume of tasks, despite it being too much for the developers. We fixed this situation and adjusted expectations on both our and the client’s sides, and by doing this improved the overall quality of work, climate inside our team, and development process.”
How to Choose a Software Development Team Management Strategy
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Every business scenario is unique, so it is important to choose the most suitable approach for managing software development teams. In this section, we will provide you with some essential recommendations to help you pick the right software development team management approach.
Assess Project Requirements and Constraints
It will be a good idea to start by gathering detailed information about the project’s scope, objectives, timeline, budget, and technical requirements. You need to achieve a precise understanding of what needs to be accomplished exactly and the resources available to achieve those goals. Also, consider any constraints or limitations that may occur, such as regulatory compliance requirements, and human and technological resource availability.
Evaluate Team Dynamics and Skills
Assess the composition of the development team, and take into consideration their skills, experience, and working styles. This involves understanding the strengths and weaknesses of individual team members and how they complement each other. It is important to consider factors such as team cohesion, communication patterns, and leadership dynamics within the team. Make sure to evaluate the team’s capacity to handle the project’s requirements and any potential gaps in skills or expertise that need to be addressed.
Analyze Project Complexity and Uncertainty
Conduct an evaluation of complexity and uncertainty regarding the project. This includes assessing technical challenges, dependencies, and potential risks that could impact project delivery. Consider the degree of flexibility and adaptability required to address evolving project requirements, unforeseen challenges, and changing market conditions. The project’s scope and scale are also things to keep in mind before making a decision.
Identify Stakeholder Expectations
Communicate with project stakeholders to understand their expectations, priorities, and desired level of involvement in decision-making, soliciting their input throughout the project lifecycle. Consider any specific preferences or requirements expressed by upper management, such as preferred communication channels, reporting formats, or project management systems. Make sure that there is an alignment between stakeholder expectations and project goals to minimize and manage conflicting tasks.
Select the Appropriate Development Team Management Strategy
Based on the collected information, determine which approach to managing software engineers aligns best with the project’s needs and context. Consider the strengths and weaknesses of each existing strategy, such as Agile, Waterfall, Scrum, Kanban, or hybrid approach to custom software development, concerning the project’s objectives, team dynamics, and organizational culture. Pick a software development team management strategy that maximizes efficiency, promotes collaboration, and mitigates risks while addressing the unique requirements and constraints of the project.
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Monitor and Adapt as Needed
Hopefully, you’ve done everything correctly and made the right decision, however, you still need to monitor team performance, project progress, and stakeholder feedback throughout the entire project lifecycle. Be prepared to adapt the management strategy as necessary based on changing circumstances, emerging challenges, or lessons learned from the completed iterations.
Challenges of Managing Software Development Teams
Software development team management has its own unique set of possible roadblocks that can hamper the success of the project. In this section, we will review the most common of them, and share our solutions.
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Establishing Clear Roles and Responsibilities
With outsourced teams, there are always risks of uncertainty in task ownership among members. This may negatively impact productivity and meeting estimated deadlines within a budget.
Here, at SPD Technology, we always have clear roles and responsibilities from the very beginning of the projects, knowing how to manage developers and structure team hierarchies. We outline detailed role descriptions, use the top task-tracking tools, and maintain open communication channels.
Maintaining Communication Across Teams
In any distributed setup, there is always a risk of communication breakdowns while managing a software development project. When it happens, it may lead to costly mistakes and missed milestones.
We always maintain structured communication practices and consistent information flow. Our project managers achieve this by conducting regular stand-ups, having scheduled progress updates, and using tools like Jira and Slack with all team members.
Aligning Development Processes with Client Expectations
Software development management workflows of a vendor may drastically differ from the preferred practices of a client. This may lead to rework in particular tasks and overall inefficiency, resulting in client dissatisfaction.
SPD Technology strongly believes in an adaptive approach, tailoring our processes to match the expectations of the clients. In particular, we work with the client’s preferred frameworks, collaborate on shared documentation, and conduct regular alignment meetings.
Tracking Progress and Meeting Deadlines
Complex and fast-paced projects often face problems in progress monitoring. The lack of visibility may turn unnoticed bottlenecks into major issues.
While managing development teams, we always ensure progress tracking in real-time. We help stakeholders stay informed on the progress by offering milestone-based reporting, real-time, and proactive deadline management, allowing stakeholders to stay informed and confident about progress.
Managing Time Zone Challenges
Another significant problem is a time zone difference, that can lead to delay in responses and slow down the collaboration. With a slower pace of managing a software project, the problems can pile up and create additional roadblocks.
Project managers at SPD Technology masterfully leverage overlapping working hours with asynchronous collaboration tools. When coordination of critical discussions is not enough, our experts assign coordinators to bridge communication gaps.
Balancing Multiple Stakeholder Expectations
The inputs from different stakeholders can create conflicting priorities for the development team. This can create complexities in managing software engineers and lead to delays or exceeding the budget.
At SPD Technology, we always have a dedicated project manager to centralize stakeholder communication. The responsibilities of our project managers include consolidating feedback, ensuring alignment with the project scope, and using a prioritization framework for balancing the expectations of stakeholders.
Handling Evolving Project Requirements
It is common that the requirements might change during the project development, especially in long-term endeavors. Managing software development teams with these conditions could result in hindered progress and overtime.
To avoid this unfortunate situation, we always prioritize an agile approach that ensures flexibility and responsiveness to any change. It is done by using iterative development cycles, maintaining a product backlog, and focusing on changes according to business needs.
Scaling Teams Without Disruptions
Another critical aspect of managing a software development team is scaling, as it can lead to onboarding delays or mismatches in skill sets. The problems in scaling can slow down the overall progress and compromise the quality of a project.
We have a 600+ team of proficient developers, as well as a powerful recruiting department with access to a large talent pool. Our experts are capable of matching skills with project requirements and have tested onboarding plans to add new members as fast as possible.
The Value of Professional Support in Managing a Software Development Team
The help of a professional vendor in managing software development teams can’t be overstated. First, a pro vendor has well-defined workflows while keeping the finger on the pulse of all industry best practices. Established processes and cross-industrial expertise allow for anticipating possible challenges and presenting working solutions.
You will be completely spared from the burden of project coordination and execution, as specialized companies always have dedicated project managers to oversee team activities, track progress, and ensure alignment with objectives. When professionals are managing developers, there will be clear responsibilities, structured processes, and modern collaboration tools.
It is a great choice when you require accountability in the form of measurable KPIs and consistent reports. Partnering up with an experienced vendor for managing software teams, you can be sure that all of your development processes will be closely aligned with delivering high-impact business solutions that drive growth.
Choose SPD Technology for Software Development Team Management
We, at SPD Technology, have 19+ years of proven experience in large-scale and technically demanding projects requiring the effective management of cross-functional teams, distributed development, and phased implementation. Our technology proficiency covers diverse expertise areas, from holistic data analytics services to the latest advancements in Artificial Intelligence and machine learning.
Our teams are well-known for their seamless development lifecycles, thanks to proven Agile methodologies and effective DevOps practices. We always proactively identify potential roadblocks, mitigating risks through structured planning, and maintaining complete project transparency for the client.
We are committed to long-term partnerships with companies of any size, from global enterprises to promising startups. Our company has dedicated teams across multiple locations and time zones, which helps us to offer flexible and the most effective collaboration models to our clients.
Leading a Software Development Team with SPD Technology – Success Stories
Aggregated Merchant Portal (AMP) Development for a Global Gift Cards Distribution Company
Business Challenge
The client is BHN, a financial technology company from the USA that focuses on providing prepaid gift cards, payment solutions, as well as reward and incentive programs. The challenge was to build a custom Aggregated Merchant Portal (AMP), to cover mission-critical functionality and expand its features and the list of integrations in future iterations.
SPD Technology Approach
In this project, our team shined with an adaptive approach, successfully combining SCRUM with Extreme Programming (XP) best practices. By leveraging rolling wave planning, we coordinated deliverables across distributed teams in Pleasanton, Miami, Kyiv, and Cherkasy, ensuring smooth execution and risk mitigation.
The process of development of an aggregated Merchant Portal started with a registration form integrating OFAC and SSN/EIN checks, followed by a listing management interface and POS terminal registration with virtual VISA card generation. We also built a subscription page and connected Payment+ from another team.
To create an Admin Portal, we integrated Salesforce, automated lead processing, and added listing management and subscription features. Our team delivered a data migration tool for businesses in the Original Content Program, facilitating data transfers for Spafinder, Wayspa, and EntreeCard.
Finally, we developed white-labeled websites for each program, ensuring seamless transitions and functionality.
Value Delivered
- Dramatic Reduction in Onboarding Time on Costs: our new platform allowed the client to increase the time for onboarding new merchants from 7 days to less than 24 hours, with significantly fewer expenses for this process.
- Customer Base Increase: in less than two years our platform migrated 8000+ businesses and introduced a new card program.
Overall, Aggregated Merchant Portal (AMP) development for BHN proved that we know how to manage a software project and resulted in a major success, continuing our near decade-long partnership with this client.
Developing Custom Payment Processing Services for Poynt Open-Commerce Platform
Business Challenge
Our client is Poynt, the world-first open commerce solution, with more than 20 years market presence. The challenge was to deliver a set of services responsible for a full cycle of payment processing, settlement, and integration with 3rd party payment partners.
SPD Technology Approach
For this project, we created a diverse, dedicated team of 10 vetted experts. The process started with a complete redesign of the previously existing settlement service’s internal architecture to support PayFac transactions. After that, our experts moved to overhauling the plans and subscriptions system, enabling flexible billing models like subscriptions, usage-based charges, and tiered plans.
The next step was to design a new React-based user interface component for the payment gateway, allowing seamless card data collection on any web page. The payment processors integration module was redesigned for improved functionality and compatibility. To improve reliability, we also built an automated regression testing framework.
Finally, to cap off the list of technical highlights, we should mention establishing infrastructure for bidirectional data synchronization, ensuring real-time accuracy across internal systems.
Value Delivered
- Strategic Business Transformation: our involvement helped the client to become a payment facilitator, which is a critical business move.
- Enriched Service Offerings: our product also significantly expanded the functionality and the number of features that the client provides.
Developing custom payment processing services for Poynt open-commerce platform became a major factor in the further acquisition of our client by another global company and the launching of a brand-new business-critical payment product. Now, our team is continuing the development of the product under new ownership.
Building a Powerful Ticketing Solution and a Mobile App for Space Needle
Business Challenge
Our client is the Space Needle, a historic landmark of Seattle, WA, in the United States. We were tasked with developing two critical projects for this client, a brand-new ticketing system and a cutting-edge mobile app with a content management system.
SPD Technology Approach
As for the development of the ticketing system, we analyzed the customer requirements and proposed a new solution based on the existing architecture. Our team included 9 experienced professionals who dedicated 80% of their efforts to the new feature development and 20% to maintenance.
Our custom API for the ticketing system was integrated with Auth0, Riskified, and CityPASS. We conducted a complete transition to microservice architecture to modernize the legacy web monolith. Our team had also reimagined the outdated Box Office desktop software, integrating it with peripherals for seamless ticketing operations. We implemented CI/CD pipelines and optimized Azure infrastructure to enhance the development and deployment.
The mobile application and content management system (CMS) was developed completely from scratch. As we worked with React Native, we faced the problem of a small developer community and the lack of out-of-the-box solutions, so our experts developed creative workarounds.
It became especially prominent in the 360° Panorama feature, as React Native couldn’t handle a full 360° view, so we stitched together hundreds of photos to create the experience, with interactive pins highlighting landmarks.
There was another major challenge that required our proficiency in AI/ML development services and extensive Augment Reality skills. AR features relied on Unity, which wasn’t natively compatible with React Native. To address this complexity, we developed a custom native bridge, using Swift, to connect the two technologies.
Value Delivered
- Business Expansion: with a new ticketing system, our client was able to join forces with hotels and other market players in the Travel and Leisure industry.
- Improved Performance: our involvement allowed the ticketing system to perform 3 times better compared to the previous solution.
- Elevated Customer Experience: our custom app was downloaded over 1,000,000 times, offering an entirely new level of customer experience to the visitors.
Building a powerful ticketing solution for Space Needle helped to reimagine the critical functionality of the client’s business, setting a new standard for operations. A cross-platform mobile app, on the other hand, helped to improve customer experience even further and resulted in a 2x infrastructure cost decrease.
Conclusion
Leading software teams effectively requires the combination of a strong tech background and leadership skills, clear communication, adaptability to change, and strategic planning competencies to pull off properly. We hope that the software development team management strategies shared in this article helped you get an idea of what this process looks like and why competent tech and leadership support is critical in this matter.
Get in touch with us to build an effective software development team, and we will help you leverage proven team management practices to secure your project success!
FAQ
- How to effectively manage a remote software team?
It’s a complex activity that involves a wide range of elements, from technical skills, and knowledge of methodologies, to having experience to make the right decisions on the spot. If you don’t have any tech experience, managing software development may seem like a big challenge. However, if you want to manage a software team, you don’t need to know how the code works or how the architecture is built to achieve great results. You can start by learning the common challenges of the IT industry, find out how to use project management tools, and get familiar with the best practices.
- What are software development team management strategies?
The most important software development management strategies you should be aware of include:
- Directive Strategy
- Participative Strategy
- Transformational Strategy
- Servant Leadership Strategy
- Laissez-Faire Strategy
- Transactional Strategy
- Coaching Strategy
- Collaborative Strategy
- Situational Strategy
- Results-Oriented Strategy.