It is hard to underestimate the role of marketplaces in a world where most communications happen on the web and our virtual environment is full of advertisements with attractive products and services to buy. Meanwhile, it is obvious that many criminals are trying to take advantage of this, using scams and malware to compromise users’ data. Ecommerce fraud detection is aimed to minimize the efforts of cybercriminals and protect businesses. In this ecommerce fraud guide, we will discuss how modern technologies can help.
Fraud Detection in E-commerce and Statistics
The level of E-commerce fraud is high, according to the statistics. Cybersource claims that companies lost 2.9% of global revenue to fraud in 2022. It can be considered an improvement, as companies lost 3.6% of their global revenue in 2021.
Things are looking up because the market is growing and there are modern solutions to this problem emerging. The global eCommerce fraud detection and prevention market is worth an estimated $47.93 billion, if 360iResearch is to be believed. The market is estimated to reach $47.93 billion in 2023. By 2030, the market could be worth $102.28 billion, in line with a 20.35% CAGR.
The Crowe UK and Centre for Counter Fraud Studies (CCFS) has created Europe’s most complete database of information on fraud, with data from more than 1,300 enterprises from almost every economic field. The studies show that 21% of consumers are afraid their credit card data will be stolen and 19% believe their confidential data may be misused. 54% of consumers said they faced fraudulent or suspicious actions on the Internet — more so than through mobile spam calls (18%), door-to-door sales (13%), postal mail (12%), or stores (5%).
Reports and user surveys show that E-commerce businesses should be aware of the potential risks of fraud, as well as the tools and solutions to combat them, so that users feel much more relaxed and trusting while making payments online.
Don't have time to read?
Book a free meeting with our experts to discover how we can help you.Book a Meeting
What risks you should be ready for? [Updated 2023]
Unfortunately, according to Digital Nation, E-commerce fraud is expected to cost merchants worldwide USD 48 billion in 2023. This figure is significantly higher than USD 41 billion in 2022. This increase is mostly due to the rise of risk-hidden alternative payment methods like digital wallets and buy-now-pay-later (BNPL).
In 2023, eCommerce merchants should be ready for identity fraud to become more sophisticated and widespread in the industry. Identity fraud is mostly dangerous for payment systems. Additionally, it can cause leaks of personal information.
Other types of fraud that will be increasingly present this year include clean fraud, account takeover, friendly fraud, chargeback fraud, affiliate fraud, re-shipping, botnets, phishing, whaling, pharming, triangulation, and page jacking.
At SPD Technology, we are fully aware of the possible threats in E-commerce app development and implement the latest security measures in our projects to protect the businesses of our clients, as well as personal information of their customers. This includes Machine Learning powered solutions like Predictive Analytics, Predictive Maintenance, Anomaly Detection, and Root Cause Analysis.
E-commerce Fraud Trends
Fraud has never been a new thing, although the trend for E-commerce fraud rises as the number of cash-free transactions increase. It is especially obvious now, when the world is moving away from in-store purchases. Due to the COVID-19 quarantine, people have to make more purchases online to stay safe or because the products they need are unavailable in closed local shops.
E-commerce Fraud Protection
As the trend for E-commerce fraud rises and E-commerce fraud scenarios and malware become more subtle and harder to detect, E-commerce fraud protection has never been so important. To make sure that their business is protected, every merchant and bank should pay attention to the latest trends in fraud detection (such as modern E-commerce fraud detection software on Artificial Intelligence (AI), learn the best fraud prevention practices, and have some idea about the common types of online fraud.
Introduction to E-commerce Fraud Prevention
A famous Amazon founder Jeff Bezos once said:
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
What’s true about this quote is that it is very important to make each customer’s experience as satisfying as possible, especially when it comes to the security of their accounts and money spent online.
When thinking about how to decrease fraud, the first thing a banker, merchant, or some other E-commerce participant should take care of is developing a risk management framework. It includes being aware of channel risk (e.g., mobile, online, staff/terminal, and network) and building a segmentation strategy based on operational risk evaluation methodology such as quantitative or qualitative methodology.
Vulnerabilities might be present in all channels, so it is vital to create a controlled environment with clearly defined layers that follow the transaction cycle and prove its resistance against relentless attempts from criminals to find vulnerabilities and exploit them.
Let’s consider the most common scenarios to better understand where the roots of fraud may start:
|#||E-commerce fraud trends ranked by the significance of the threat.|
|1||Business e-mail compromise|
|3||Denial of service|
|4||E-mail account compromise|
It is crucial to understand the way fraudsters work online because they usually employ a number of common ways to deceive users and corporations:
Business e-mail compromise: this type of scam aims at businesses working with overseas suppliers and partners who continually make wire transfer payments. The fraud starts by seeking out legitimate business e-mail accounts and compromising them through social engineering or special software that allows intrusion, with the goal to make illegal money transfers.
Data breach: this happens at personal or enterprise levels and implies the leaking of sensitive, confidential, or protected information. The information is usually stolen or copied from a database.
Denial of service: disruption of any user’s session of entering into a system or network caused by fraudulent activity.
E-mail account compromise: this is a variation of business email compromise of business e-mail compromise that is aimed at the general public, as well as professionals working in financial and lending enterprises, real estate companies, and legal firms. Criminals use a compromised email account to transfer funds to a fraudulent location.
Malware/scareware: a kind of ill-natured software that is developed to intrude into computers and computer systems in order to damage or disable them.
Phishing/spoofing: both terms refer to a similar notion and imply forging emails in a way that makes them appear very close to those being sent by legitimate businesses.
Ransomware: this is a type of malware that targets technical and human weak points in enterprises with the goal to disable valuable data or systems. Once the victim finds out they cannot gain access to the valuable data again, they receive a demand from the criminal to pay a ransom to regain access.
What Happens if Fraud Scenarios Are Successful
- Account takeover. Criminals try to obtain valuable information about users such as personal data, shopping history, and financial details through phishing. Most often fraudsters send malicious emails with forms for users to fill out. If a user fills out the falsified form, they will send his account access data right to the criminal’s computer. The criminal will then be authorized to make purchases and change access details such as the password.
- Identity theft. The second most common way for criminals to gain illegal access is identity theft. Even though businesses follow many precautions to prevent criminals from breaking into their databases, if the criminals do succeed they will steal such customers’ data as the usernames, credit card details, and personal information.
The best thing you can do in this situation is to not let fraudsters use the data they’ve stolen. You can do this by implementing a fraud prevention service that would automatically identify fraudulent behavior patterns, associated with the time and place of a login or transaction and the name of the device used. By detecting malicious behavior in an account, you will stop criminals even before they enter the transaction process.
The layers of a fraud prevention system at an enterprise have to include safe authentication, device analysis, navigation steps, and the possibility to integrate these data sources with a real-time fraud prevention solution. Ensuring that your ecommerce development services provider has the expertise and experience to secure your product from fraudulent attacks is essential.
A fraud prevention solution must:
- Include risk-weighted control at the different levels of user interactions with the channel gateway.
- Be planned in a way that allows the additional integration of third-party solutions in order to enforce the monitoring of every step the user takes in a session; and
- Be real-time scalable in order to handle the introduction of quicker payment transferring to any integrated third-party software.
E-Commerce Fraud: The 8 most common types
The number of methods that criminals may use to get to your accounts are countless and limited only by their imagination. However, there are some tricks that are most commonly employed by the perpetrators of financial crimes.
Here, we highlight five types of eCommerce fraud:
- True (classic fraud)
- Triangulation fraud
- Interception fraud
- Card validity testing fraud
- Chargeback fraud
- Digital Payment fraud
- Merchant App fraud
- Sign-up fraud or the abuse of promotions
True (classic) fraud: this is the simplest type of fraud that implies the stealing of a victim’s credit card details or purchasing them on the Dark Web. When a criminal makes an unauthorized purchase, a customer can dispute the purchase. The bank then closes the current account and issues a new credit card number, sending a new credit card to the fraudster. This is usually a method most frequently used by newbie fraudsters.
Triangulation fraud: this type of fraud is called triangulation because it involves a fraudster, a legitimate shopper, and an E-commerce business. A criminal sets up an online shop at Amazon or eBay that sells high-demand products at unusually low prices. After they receive the card details from the customers who have made an order, they purchase goods from a legitimate shop to send them to these customers.
Interception fraud: in this type of fraud, criminals create an order where the billing and shipping address match the address associated with the card. Then they will try to intercept the package by using one of these methods:
- Asking the customer service agent to change the address on the order before shipping it.
- Asking the shipper to re-address the order to a place where they can intercept the stolen item.
- Waiting for the delivery to arrive at the actual card holder’s address and asking to sign for the package in the name of the homeowner.
Card validity testing fraud: in this case, a criminal tests different card details to reveal if the credentials are valid and then uses them at another website to make unauthorized charges. If a website declines the card because of an invalid expiration date, they will know this is the number they have to permutate using bots.
Chargeback fraud: a customer makes an order online, but then asks for a chargeback because their card got stolen. This usually happens after the product has been delivered. This fraud is more typical for customers rather than for experienced fraudsters and is difficult to detect.
|Reason for chargeback request||%|
|The purchase was made with a stolen credit card||30|
|The product didn’t arrive||26|
|The store shipped the wrong product||15|
|The customer wasn’t happy with the product||4|
|The product didn’t match the website description||4|
|Double billing or other billing errors||3|
According to chargebacks911, 40% of the people who request chargebacks will eventually do this again and the chargeback account losses for businesses will exceed $25 billion in 2020.
Digital Payment Fraud: the breakthrough in technology and the introduction of EMV standard (originally Europay, Mastercard, and Visa) have increased the security level for brick-and-mortar retailers drastically. On the downside, the EMV chip in cards doesn’t offer protection for online transactions, which makes it easy for criminals to use stolen cards. Even legitimate customers can become fraudsters when they dispute their transactions with a bank and can obtain both the money and the goods.
Only a cutting-edge fraud protection tool or a custom ecommerce fraud detection solution can effectively deal with this. The Machine Learning approach is very important here, because it allows the adaptation to any new patterns of criminal activity and alerts you about any suspicious actions from your customers. We will talk about ML solutions to this problem later in this article.
Merchant App Fraud: while many organizations, especially retailers, are leveraging mobile app development services to improve their customer service, this could also be the root of major issues. When criminals hack into your app or use stolen credit card information to pay for goods, it can cost you twice as much — just like with Digital Payment Fraud. You will not only use your goods but also will have to refund the purchase price of it if the card information was indeed stolen. You can check every transaction manually, and this will definitely help reduce the risks. However, if your business runs on a big scale with a massive number of transactions, you can’t physically check every transaction manually. The parameters you have to monitor here to prevent a fraud scenario are the velocity of transactions (the number of times the transaction happened from a particular mobile app), the card number connected to this app, and even the device and IP address the customer is using. An automated solution can easily help prevent this type of fraud from happening.
Sign-up Fraud or the Abuse of Promotions: promotions are an awesome way to build the loyalty of your customers. Sign-up bonuses are an effective way to engage a new audience with incentives. It could be a giveaway, a free item for each new client, a discount, or a special subscription plan.
However, with a database of stolen personal data or credit card information, criminals can use your special promotion multiple times by creating new fake client accounts. If you choose to battle this threat manually, you can spot this by different accounts using the same IP address, physical address, or phone number.
Learn about other types of fraud in this video:
[lyte id=’-otHohty-Lk’ /]
How To Identify Fraudulent E-Commerce Orders?
Are you wondering how to detect fraud online orders? If you have a large-scale business, you probably need special software to detect fraudulent E-Commerce orders because it would be hard to handle the number of overall orders manually. In other cases, simply paying attention to the following key indicators might save your money and market reputation:
- The information in the order is inconsistent; for example, the zip code and actual IP address don’t match.
- The location of your regular customer is unusual when compared with the previous places.
- Compared with the account history, the order from your regular customer is way too big.
- The buyer makes multiple purchases at the same time from one account but ships the items to different locations.
- A large number of purchases are seen within a short span of time.
- Multiple orders are placed using different credit cards within a short period of time.
- More than two or three transactions are declined in a row. In this scenario, the client is unable to insert the correct credit card number, CVV, and expiry date despite trying multiple times, which can be a red flag for criminal activity.
- An unusual set of orders is placed from a new country. Yes, your marketplace can hit a new audience and become a thing in the new region, but the chances are that a suspicious string of orders from the region you’ve never marketed your online shop in could indicate fraudulent activity.
Now that we have covered how to detect fraudulent orders, let’s look at the ways of preventing this from happening entirely.
E-commerce Security and Fraud Protection Best Practices
It is a no brainer that every payment provider wants to be trusted by each of their customers and gain their loyalty for a long-term ongoing relationship where both the customer and the provider are happy to collaborate.
As long as immediate payments on the Internet are not the most popular means of obtaining products and services, payment providers should carefully develop a leveled customer-oriented approach for real-time fraud prevention. Also, every provider should consider the following practices for eCommerce fraud detection:
Data Security Budget Review.
Probably the first E-commerce security and fraud protection-related step you should take is to analyze how much of the budget you can allocate to data protection. A data breach can easily damage the reputation of your organization and make you lose clients. If Europe’s GDPR applies to your business, a single data breach can cost you up to 4% of your worldwide turnover. So, it makes sense to anticipate such an unfortunate incident and have a well-thought-out and efficient data breach response plan. Investing in this plan makes sense because you will be able to limit the damage to a breach and make quick and important decisions about the incident. Consider the fact that not only are you in danger of an external attack, but people in your organization can be the cause of a data breach. Not everyone in your team needs to have access to all of the information, so make sure that your employees only have access to the information that they need to know. Hopefully, this will reduce your efforts to ensure E-commerce security, combat fraud issues, and use protections to deal with them.
The Payment Card Industry Security Standard Council (or PCI in short) in partnership with global brands like Visa and MasterCard have created rules to help businesses protect themselves on the Internet and keep customers’ data safe. You can read the full requirements on the PCI website. You will find a short summary of these rules in the next few paragraphs.
Daily monitoring of bank accounts and transactions.
A good piece of advice is to monitor your customers and look for suspicious things in their purchasing behavior. Plan to supervise your customers’ accounts and the transactions they make while being alert that something unusual may emerge in the form of incorrect billing or shipping details or the user’s geolocation. This type of monitoring can be achieved through special tools for tracking IP addresses.
Limits on daily spending.
Consider setting a limit for the maximum possible number of purchases and the total monetary value accepted from one account each day. This will at least protect you from more drastic losses if fraud occurs.
The Address Verification System (AVS).
With AVS, the numeric parts of the billing address saved in a credit card are compared to the address on file with the credit card issuer. This fraud prevention method is most commonly used in payment processing, so make sure your e-commerce payment system has AVS.
ARE YOU INTERESTED IN LEARNING MORE ABOUT CREDIT CARD FRAUD DETECTION?
Find out more about Credit Card Fraud Detection with Machine Learning in our Complete GuideRead Article: Credit Card Fraud Detection
Card verification value is required (CVV).
Every credit card now has a three or four-digit security number marked on the flipside. Pci’s advice is to not store the CVV with all the other credit card information of a user (e.g., the card number and the owner’s name). Criminals are unable to get this code unless they physically have the card, so it really makes sense not to store it.
Passwords should be stronger.
Some hacking programs, such as those working by the principle of “brute force” can be used to try all possible combinations of a password.
Obviously, a simple four-digit password without any letters or special signs (called alpha-numeric) will be the easiest to break.
The best advice for passwords today is to use an alpha-numeric password with eight or more digits, including at least one capital letter and one special character (e.g., !, #, _). This may bother your customer a bit, but he will be safer in the future.
Update your platforms and software on time.
Your operating system should be of the latest version because of the fact that providers permanently update their software with new security patches to ensure that you are protected from any newly discovered vulnerabilities and malware.
Enterprise-level anti-malware and anti-spyware programs should also be updated regularly to ensure protection from any newly discovered cyber-attack methods.
All of these practices will help you reassure your customers of their security.
E-commerce Fraud Prevention Tools
The E-commerce industry does provide a great opportunity for a customer to order any goods at any time from any place, but simultaneously it carries a threat of online fraud. A number of E-commerce fraud prevention tools claim to protect you from Internet criminals, but it is all about trust when you choose such a tool. We have prepared a list of eCommerce fraud prevention software solutions that offer services for a monthly payment:
Subuno is an umbrella for 20+ fraud detection and prevention tools. It allows you to see your customer’s address, ensure that the address matches the payment details, validate their email address usage, among other functions.
Each order is reviewed on a separate page, and you are offered the use of a variety of color warnings and methods for comprehensive verification. Subuno claims to have an algorithm that analyzes 100+ threat factors to protect your business from fraudulent activity. They have a 30-day free trial and a $19 monthly plan.
Riskified fraud prevention software is the second candidate for saving your system from fraud. Riskified is one of the services that offers algorithms based on machine learning with real-time insights. It offers a chance to avoid delays in the work of fraud detection.
Among the factors analyzed by Riskified are IP, location, proxy detection, order linking, browser fingerprinting and friendly fraud tools, as well as analytical methods.
Instead of estimating the risks of a transaction being fraudulent, this E-commerce fraud detection service just accepts or denies each transaction. Their pricing plan depends on the number of transactions.
This fraud detection solution offers 40+ validation rules for the efficient control of E-commerce fraud while utilizing blacklist information contributed by numerous international enterprises.
Fraudlabs Pro offers no free trial but have a free plan that supports 500 queries a month and a number of variations for goods validation. The free plan allows you to access e-mail notifications, risk scoring, and a reporting tool.
A paid plan that is $30 a month will give you access to additional features such as social profile query, email validity check, high-risk username, email domain age, ISP usage, and password.
This service supports all E-commerce platforms while being quick and easy to install. It does not require API integration and can be set up within 15 minutes. The most recent innovations in device identification and validation by fingerprint are part of DupZapper.
Also, the solution claims to offer smart machine learning approaches to track geolocation consistency of data registration, recognize cookie blocking attempts, and identify if a proxy is being used. Dupzapper has a function of revealing the same user under different accounts. Reports provide information about all sorts of unusual activity before a dangerous transaction happens.
This is one more service with a billing system based on the number of transactions. Kount has proven to be an efficient tool in a number of industries. To estimate the risk of fraud, there is an engine consisting of 200+ data variables that can be adapted according to your own preferences.
The service has a transaction system approval that is very fast — up to 300 milliseconds. The factors that are considered to identify fraud are device ID, location, order linking attributes, and more. Kount is built for the Magento platform.
E-commerce Fraud Solutions with Machine Learning
We know that conventional rule-based E-commerce fraud prevention techniques work in accordance with specific rules written by programmers, which does not allow them to be flexible and smart with new fraud patterns. At the same time, E-commerce fraud detection with Machine Learning solutions improve themselves over time with the input of new information; in other words, they can “learn.”
There are two major classes of Machine Learning algorithms — supervised and unsupervised. Both can be used for fraud detection and prevention, but each has its pros and cons.
Machine Learning grounded detection solutions scan transactions and evaluate their threat score, such as between 0 and 1. The score is then compared to a pre-established threshold that will mark the transaction as fraudulent or not. Let’s take a closer look at the nature of some of these algorithms:
Supervised Decision Tree
After being fed data on fraudulent and normal transactions, a supervised Decision Tree will make a classification (a prediction). The fraudulence score computation starts from the root node of the tree when it is split into child nodes; the other nodes are also split into child nodes with binary or multi-fashion conditions. This is done depending on the value of the input variable.
When the tree is built, a new data input (a transaction) is classified by going through the root of the tree starting from the root node according to the feature values of the input.
Supervised Support Vector Machine (SVM)
A Support Vector Machine (SVM) works in another way — it separates transaction data samples into two classes on a plane graph in such an order that the formula needed for it shows the smallest error as compared with the ground truth dataset (real transactions labeled). The main idea behind an SVM is to draw a line between classes that will leave the biggest margins between fraudulent and non-fraudulent transactions to achieve a high level of detection.
Anomaly Detection Using Autoencoder
In the event that a customer has too few examples of fraudulent transactions, it is better to use Autoencoder — where fraudulent samples are excluded on the step of model training, but are still used for testing. All anomaly e-Сommerce fraud detection techniques are aimed at denoting unusual or unexpected events in the data.
A neural autoencoder is a type of architecture that is trained on one class of events and used to notify us about unusual events. The process of training implies an equal number of input and output units that have a certain number of layers in between. The final decision on whether a transaction is fraudulent or not is based on the threshold value and the distance between the input and its reproduced output layer.
Outlier Detection: Isolation Forest
Another technique that tackles cases with very few or no fraudulent transactions in a dataset is Isolation Forest, which belongs to the outlier techniques class. The idea behind the Isolation Forest is that the outlier can be defined through making less random splits than a data point that belongs to the normal class; outliers happen much more rarely than normal samples and have values that are not typical for the average values of a data set.
The algorithm chooses a split value out of a randomly selected value range of a randomly selected feature. As a result of the selections, a tree is grown. The tree depth is measured with the number of required random splits (called mean length). When a forest consisting of such trees is grown, the mean length number is measured over all trees and becomes a measure of normality, or in the other words, the function we use to trace outliers.
Random splits have significantly shorter tree depth in cases with outliers than in cases with normal data samples. This helps us identify which data points are likely to be outliers.
Why Does Machine Learning for E-Commerce Fraud Detection Work So Well?
We have described the inner workings of the technological approach, now let’s highlight the main benefits of the ML in combating E-Commerce fraud.
Real-Time Data Processing
Traditional detection systems can only work with scenarios that have happened previously and prevent the types of fraud that have occurred in the past. Only when an attempt is successful will the system be able to make a correct conclusion. With Machine Learning it is different because algorithms can consider changes in real time and act on a fraudulent attempt, in some cases, even before the attack.
An ML-based system is constantly improving. Not only is it good at finding hidden correlations beyond human capabilities, but it also becomes better at finding new scenarios and preventing using information on new threats that is added by developers.
Proxy and VPN Detection
An honest client doesn’t need a VPN while attempting a purchase, right? Of course, there are some people concerned about the security of their personal data, but it is safe to assume that proxy users might be suspicious clients worthy of further investigation.
When the system knows the typical behavioral patterns of each client, it can easily pick up on deviations and spot suspicious behavior. Sometimes, this can be an easy way to detect a criminal breaking into a customer’s account.
Quick and Accurate Verifications
Automated verification can speed up the whole of the purchase process for the client and operate on predefined rules, eliminating any mistakes human employees make.
Leveraging Big Data
An ML-based system can work with an enormous amount of data, saving the money required to have a large team of analysts. If you have a large-scale business with consistently added layers of information, this could be a key component in fighting and preventing fraud.
People make mistakes that accurately programmed algorithms don’t ever make. With a properly installed automated system, you will get consistent security without occasional human error-caused breakdowns.
How to Stop E-commerce Fraud? Some Advice for Retailers to Stay Safe and Proven Fraud Detection Methods
Customer Support Should be Guided with E-commerce Fraud Prevention Tips
Your E-commerce customer service undoubtedly plays a critical role in ensuring that the troubles and inconveniences your customers face are taken care of. Besides it can also contribute to your fraud prevention strategy.
To prevent situations where your customer support team lets fraudsters get away with illegal purchases, you should organize the training process in order for them to learn to be careful and pay attention to signs of fraud. Also, think of adding more employees during peak sales periods. The faster your customer support handles customer requests, the more customers will be satisfied.
Customize your Legal Policies
Your E-commerce business needs customized fraud prevention legal policies, rather than simply using the policies of popular E-commerce stores. Consider wisely as to what practices you should and should not use.
Usually, criminals carefully consider the niche and location of an online store that they are going to compromise. So, it is necessary to adjust existing policies to your particular case. Be true to your policies and make it clear they are a necessity — even if some of your customers find it troublesome to follow some of the rules.
Acknowledge the Importance of PCI Compliance
We have already mentioned PCI Compliance in this article, but it is hard to overestimate the impact of it on your security status. In fact, what we haven’t mentioned is the fact that PCI compliance is mandatory for E-Commerce retailers working with financial transactions. Failure to adhere to such compliance may result in an up to $100,000 fine for the business owner. However, you don’t always need to handle this aspect, because some payment gateway providers guarantee PCI security on their side. These standards are super important in maintaining the security of all financial information.
Protect Your Website
The most vulnerable spot in every E-Commerce store is the payment mechanism. PCI compliance gives you a good chance of protecting this area. But what about the website in general? It makes sense to give as much attention to every element of your website as you do to protect the checkout process. Here are some tips that will help you improve the security of your website:
- Use an SSL certificate for encryption that will protect the data coming from the browsers of your customers. Additionally, Google ranks HTTPS-sites very highly, so you will achieve an SEO advantage.
- Consider adding a security auditor to your team, who will try to find the weak spots of your E-Commerce website.
- Leverage the OSSEC and other monitoring tools to get fraud prevention in real-time.
Delivery Tracking is a Must
Implement tracking numbers and signature upon delivery to your E-Commerce platform, if you haven’t done that. This type of chargeback fraud is called “friendly,” but there is nothing friendly about being vulnerable to criminals disguised as your customers or a significant financial loss due to the mistakes of the real customers.
Store As Little Customer Data As Possible
Avoid storing credit card data and personal information on your website if you can. The less information you have, the less there is to steal. Let the payment gateway be responsible for all the sensitive information that might get you in trouble in the event of a data breach. For the recurring payments option, if you choose to have one, you need to be PCI- compliant. You also need to follow strict storage guidelines – there is no other alternative.
Keep Track of Every Fraud Attempt
If you don’t have an automated solution at the moment, you need to save all historical data manually. When you have a database of every fraudulent attempt, successful or not, it is much easier to prevent similar possible situations in the future and feed this information to the ML algorithm (once you have it). Keep a detailed notebook with all hacker attack information to build your future defense strategy upon. You can spot certain patterns by yourself and be aware of certain countries or regions as potentially dangerous.
Use Up-to-Date Software
The hackers are very inventive, especially in the COVID-19 era. Don’t give them a chance to find a vulnerability in your system due to dated software. It is a good idea to use protection tools and regularly scan your website for malware. Formjacking attacks can be a problem even if you have SSL protection. So, additional tools are required. Skimmers are targeting the websites of merchants of any size. Therefore, unfortunately, even small businesses are not safe.
“Cybercrime is the greatest threat to every company in the world.”
– Ginni Rometty, an executive chairman of IBM
Looking at the world’s rising trend for E-commerce businesses, the amount of online purchases and transactions is booming as well the rise of fraudulent activity. A business should carefully consider the opportunities offered by relevant companies in the field of fraud detection and prevention and choose the best option — such as machine learning based algorithms that can improve over time and find new fraudulent patterns. Also, common security policies and PCI standards should not be overlooked while making your business more secure and reliable for your customers.
What role does data security play in e-commerce fraud prevention?
Data security plays a central and critical role in e-commerce fraud prevention. Having a set of strong data security measures is essential to safeguard customer information, prevent unauthorized access, and protect from any fraudulent activities.
Can e-commerce fraud prevention impact the overall customer experience?
Yes, fraud prevention may have a significant impact on customer experience, both positive and negative. The positives include enhanced security and timely issue resolution. The negatives may include slower processing and additional steps during purchases.
How often should merchants update their fraud prevention strategies?
There is no one-size-fits-all answer to this question. However, there are considerations that are connected with updates, including technology advancements, new threats, business growth, regulatory changes, new partnerships, and regulations.
- Best Practices For Preventing Fraud In A Real-Time World
- Detecting Fraud by Decision Trees and Support Vector Machines
- Scams and Safety
- IT Risk Management
- Top 4 eCommerce Fraud Prevention Tips to Protect Your Brand
Ready to speed up your Software Development?
Explore the solutions we offer to see how we can assist you!Schedule a Call